FAQS


HOW DOES SHIPPING WORK?

In order to provide amazing stuff with the best price, we partner with a domestic and global merchant to meet our customers' needs. 

We will ship directly from our partners, your item may take 2 - 4 weeks to arrive. Please do not panic if it does not show up immediately, you can contact our support team for a tracking number via support@blockofgear.com.

We offer international shipping option as well, so no matter where you are, you can buy from us!


WHAT IS YOUR RETURN POLICY?

Customers are entitled to a full refund within 7 days of receiving an order. You must provide a detailed description of any fault, damages on your parcel together with photographic evidence and contact us immediately via support@blockofgear.com. Once we have reviewed this information, a refund will be made based on the evidence provided by the customer. 


NOTE:  You must send back unwanted items at your own expense. 

 

HOW CAN I CANCEL OR AMEND MY ORDER?

You only cancel or amend your order before it is shipped, normally within 24 hours after placing your order. Please contact us via support@blockofgear.com.

 

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Paypal, Visa and MasterCard. Our payment methods are safe and secure. 

WHAT IS YOUR SHIPPING COST?

Standard US Shipping (0.0 - 5.0 kg) ------------------------ $4.95
Standard International Shipping (0.0 - 5.0 kg) ------------- $5.95
Heavy Goods Shipping (above 5.0kg) ---------------------- $6.95
Free Shipping on orders over $75.

YES, we ship WORLDWIDE!