FAQS


HOW DOES SHIPPING WORK?

In order to provide amazing stuff with the best price, we partner with domestic and global merchant to meet our customers' needs. 

We will ship directly from our partners, your item may take 2 - 4 weeks to arrive. Please do not panic if it does not show up immediately, you can contact our support team for a tracking number via support@blockofgear.com.

We offer international shipping option as well, so no matter where you are, you can buy from us!


WHAT IS YOUR RETURN POLICY?

Customers are entitled to a full refund within 7 days of receiving an order. You must provide a detailed description of any fault, damages on your parcel together with photographic evidence and contact us immediately via support@blockofgear.com. Once we has reviewed this information, a refund will be made based on the evidence provided by the customer. 


NOTE:  You must send back unwanted items at your own expense. 

 

HOW CAN I CANCEL OR AMEND MY ORDER?

You only cancel or amend your order before it is shipped, normally within 24 hours after placing your order. Please contact us via support@blockofgear.com.

 

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Paypal, Visa and MasterCard. Our payment methods are safe and securely. 

WHAT IS YOUR SHIPPING COST?

Standard US Shipping (0.0 - 5.0 kg) ------------------------ $2.95
Standard International Shipping (0.0 - 5.0 kg) ------------- $3.95
Heavy Goods Shipping (above 5.0kg) ---------------------- $18
Free Shipping for orders over $50.

YES, we ship WORLDWIDE !